Cancellation & Refund Policy

1 Standard Cancellation Notice & Full Refund Window (3 Days in Advance)

Guests who have made a room reservation or accommodation booking at Sherloft Home & Hostel may cancel their reservation and receive a 100% full refund, provided that the cancellation request is submitted at least 3 calendar days (72 hours) prior to the official check-in time (14:00 hrs local Chiang Mai time, GMT+7) of the scheduled arrival date.

2 Mandatory Cancellation Procedure (Written Notice via Email)

To prevent miscommunication and ensure proper transaction audit records, all cancellation requests must be submitted in writing directly via email to our management team at:

Note: Cancellation requests communicated verbally via telephone, chat messages, or third parties will not be deemed effective until confirmed in writing by email to sherloftfront@gmail.com.

3 Late Cancellation & No-Show Policy (100% Non-refundable)

Reservations that are canceled less than 3 days prior to check-in, or cases where the guest does not arrive on the scheduled check-in date without prior valid written cancellation (No-Show), fall under our late cancellation policy:

• Late Cancellations (Under 72 hours before arrival): 100% non-refundable. The total reservation charge will be retained by the property.
• No-Show (Failure to Arrive): 100% non-refundable. If the guest fails to check in by 22:00 on the scheduled date without written notice of late arrival, the entire booking is forfeit and released for rebooking.
• Early Departure / Shortened Stay: In the event a guest checks out earlier than the booked departure date, unused nights are non-refundable.

4 Refund Processing Timeline & Payment Methods

When an eligible cancellation request is verified and approved:

• Refund Method: Refunds are strictly processed back through the original payment method used during booking (Credit Card, Debit Card, PromptPay, or Bank Transfer). Cash refunds are not provided for digital payments.
• Processing Timeline: Sherloft will process the refund with our payment gateway / acquiring bank within 3 to 5 business days of written approval. Depending on the guest’s issuing bank or international credit card billing cycle, funds typically appear on the guest's statement within 7 to 14 business days.
• Transaction / Currency Fees: Sherloft refunds 100% of the received accommodation amount. Any foreign currency exchange fluctuations or card issuer international conversion fees are determined by the guest’s personal issuing bank.

5 Booking Rescheduling & Date Changes

If your travel itinerary changes, you may request to reschedule your stay instead of canceling:

• Date change requests must be submitted at least 3 days prior to original check-in.
• Rescheduling is subject to room availability on the new requested dates.
• Rate differences may apply if new dates fall during peak periods, festival dates, or seasonal adjustments.

6 Special Inquiries & Contact Person

For any clarifications regarding this policy, group reservations, or urgent travel updates, please contact: